Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Please allow 2–4 business days for us to process your order before it ships. Custom-fit products may require us to confirm your vehicle details before processing. Business days exclude weekends and public holidays.

SHIPPING TIMES

For orders delivered within the United States, estimated transit time is 7–15 business days after shipment. The estimated total time is processing time plus transit time. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or other circumstances outside our control.

Shipping availability, options, and any applicable charges for destinations outside the United States are shown at checkout.

SHIPPING COSTS

Standard shipping is free for orders delivered within the United States. If an additional shipping option is available, its price will be shown at checkout before you place your order.

TRACKING

When your order ships, we will send you a shipping confirmation with tracking information when available. Tracking updates can take a few business days to appear after the carrier receives the package. If your tracking information has not updated after 5 business days, email support@graviqautomotive.com with your order number.

ADDRESS CHANGES AND CANCELLATIONS

If you need to correct your shipping address, vehicle details, or cancel an order, contact support@graviqautomotive.com as soon as possible. We will try to make the change before the order is processed or shipped, but cannot guarantee it. Once an order has shipped, please refer to our Return & Refund Policy.

LOST, DAMAGED, OR MISSING PACKAGES

If your package is lost in transit, arrives damaged, or is marked delivered but you have not received it, contact support@graviqautomotive.com with your order number and tracking details. We will review the issue with the carrier and work with you on an appropriate resolution.

If an incorrect shipping address was entered at checkout, contact us as soon as possible. We will try to help, but changes may not be possible after shipment.

INTERNATIONAL ORDERS

For orders shipped outside the United States, import duties, taxes, or customs fees may apply depending on the destination. Any charges payable by the customer will be disclosed when known or determined by the destination's customs authority. Please review the shipping options and charges shown at checkout.

CONTACT US

GRAVIQ Automotive LLC
Email: support@graviqautomotive.com
Phone: +1 (877) 563-7524