Refund policy

RETURN & REFUND POLICY

At GRAVIQ Automotive, we want you to shop with confidence. You may request a return within 60 days after receiving your order, subject to the conditions below.

RETURN ELIGIBILITY

You may open a product and reasonably inspect or try it to determine whether it is right for you. The item does not need to be unopened or in its original packaging. Please keep all included parts and pack the item securely if you return it.

For a change-of-mind return, the product must be complete, reasonably clean, and free from damage or excessive wear beyond what is necessary to inspect or try it. Items that have been altered, cut, heavily soiled, or damaged through use are not eligible for a change-of-mind return.

CUSTOM-FIT FLOOR MATS AND VEHICLE FITMENT

You may install floor mats to check how they fit your vehicle. Installing them for this purpose does not, by itself, make them ineligible for a return. Original packaging is not required.

Please provide accurate vehicle details when placing your order. If the product delivered does not fit the vehicle details you provided, or if we sent the wrong item, contact us with your order number, vehicle details, and clear photos. We will review the issue and arrange an appropriate replacement or refund. If the issue was our error or a product defect, we will cover reasonable return shipping costs or provide a prepaid return label.

If you entered incorrect vehicle details or changed your mind, you may still request a return within 60 days of delivery, provided the product meets the change-of-mind return conditions above. You are responsible for return shipping costs in these cases.

DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS

If your order arrives damaged, defective, incomplete, or incorrect, email support@graviqautomotive.com with your order number and clear photos or videos of the issue. We will review the issue and work with you on a replacement or refund. When the issue is our error or a product defect, we will cover reasonable return shipping costs or provide a prepaid return label if a return is needed.

HOW TO REQUEST A RETURN

Email support@graviqautomotive.com within 60 days after delivery. Include your order number, the product you wish to return, and the reason for your request. For damage, defects, or fitment issues, please include clear photos or videos.

We will provide return instructions and the applicable return address after reviewing your request. Please do not send an item to our business address unless we specifically instruct you to do so. Returns sent without prior authorization may be delayed.

After we approve your return and provide instructions, please ship the item within 14 days using a trackable shipping service. For a change-of-mind return or an order placed with incorrect vehicle details, the customer pays the return shipping cost. We will cover reasonable return shipping costs if the item is defective, damaged on arrival, incorrect, or does not fit the accurate vehicle details provided with the order.

REFUNDS

Once we receive and inspect your approved return, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

For a change-of-mind return, any separately paid expedited shipping charge is non-refundable. If we sent a defective, damaged, or incorrect item, we will address shipping charges as part of the resolution.

CANCELLATIONS AND ORDER CHANGES

If you need to cancel an order or correct your vehicle details, contact support@graviqautomotive.com as soon as possible. We will try to make the change before the order is processed or shipped, but cannot guarantee it. If the order has shipped, you may request a return after delivery under this policy.

FINAL SALE AND GIFT CARDS

Products clearly identified as “Final Sale” before purchase and gift cards are not eligible for change-of-mind returns. This does not limit your rights if an item arrives defective or incorrect, or any rights provided by applicable law.

INTERNATIONAL ORDERS

This policy does not limit any consumer rights that apply in your location. Customers in the European Union or other regions may have additional statutory cancellation, return, or product conformity rights. Where applicable law gives you greater rights than this policy, those rights apply.

CONTACT US

GRAVIQ Automotive LLC
Email: support@graviqautomotive.com
Phone: +1 (877) 563-7524